Client Service Manager
Company Description
MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities within Denver and surrounding areas.
We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every home. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.
Job Description
Job Summary
The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff, overseeing non-clinical aspects of care provision, and ensuring client satisfaction and retention. This position reports to the Client Services Supervisor, Director of Operations, or the Administrator.
Duties and Responsibilities
- Manage client relationships, including collecting referral information, coordinating admissions, and addressing non-clinical issues or questions.
- Participate in communication between clients, field staff and office personnel.
- Demonstrate working knowledge of in-home therapy services, payer source requirements, and MGA-specific software systems, policies, and procedures.
- Demonstrate basic knowledge of Microsoft Office applications.
- Collaborate with recruiting team to address staffing needs and communicate client-specific requests.
- Troubleshoot authorization and client family needs, coordinating services with external providers when necessary.
- Set realistic expectations with clients regarding MGA's service capabilities and escalate issues to management as needed.
- Support and execute the company's mission, ethics, and goals while representing MGA professionally.
Qualifications
Requirements
- Bachelor’s Degree Preferred
- Bilingual (Spanish/English) preferred
- 2+ years’ experience in customer service role
- 1+ years’ experience in management position preferred
- Reliable means of transportation and flexibility to travel
- Current state driver’s license and automobile insurance.
- Must demonstrate ability to meet deadlines
- Strong communication skills required
Additional Information
As an MGA Client Service Manager you can expect
- Annual Salary of $56,500 plus monthly auto and phone allowances.
- Health, Dental & Vision Coverage
- Health Savings Accounts (HSA-available if enrolled in high deductible plan)
- Flexible Spending Accounts (FSA & LPFSA)
- Dependent Care Reimbursement Accounts (DCRA)
- Employee Assistance Program (EAP-available if enrolled in Health plan)
- 401(k) retirement plan
- Paid Time Off (PTO)
- Company Paid Holidays
- 100% Company Paid Life Insurance (if enrolled in Health plan)
- Voluntary Life Insurance
- Short & Long-Term Disability
- Critical Illness/Accident Insurance
- Hospital Indemnity Insurance
- Identity Protection Plan
- Legal Care Plan
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