Nondiscrimination Policy

Discrimination is Against the Law

As a recipient of Federal financial assistance, MGA Home Healthcare complies with applicable Federal civil rights laws and does not exclude, deny benefits or services to, or otherwise discriminate against any person or treat them differently because of race, color, or national origin, or on the basis of disability, age or sex in admission to, participation in, or receipt of services and benefits of any of its programs and activities or in employment herein, whether carried out directly or through a contractor or any other entity with whom MGA Home Healthcare arranges to carry out its programs, services or activities.

MGA Home Healthcare

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as: Qualified interpreters and information written in other languages

If you need these services, you may contact the MGA Compliance Coordinator, or your agency administrator as follows:

MGA Compliance Coordinator:

Gwen Franzgrote

Director of Clinical Compliance

3131 E Camelback Rd #200 Phoenix, Arizona 85016 Phoenix, Arizona 85016 602-508-1883

1-888-906-4125

TTY: 711

For Arizona:

Administrator

602-508-1883

1-888-906-4125

TTY: 711

For Colorado:

Administrator

719-476-0200 (Colorado Springs)

303-749-0424 (Denver)

719-582-2702 (Pueblo)

TTY: 711

For Texas:

Administrator

512-872-2180 (Austin)

214-292-9900 (Dallas)

TTY: 711

If you believe that MGA Home Healthcare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Gwen Franzgrote Director of Clinical Compliance 3131 East Camelback Road, Suite

200 Phoenix, Arizona 85016

602-508-1883

1-888-906-4125

TTY: 711

Fax: 602-508-1870

Email:

gfranzgrote@zoeholdingco.com

Or Incident/Complaint Reporting Hotline

1-844-399-5338

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, MGA’s Compliance Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW

Room 509F, HHH Building Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act of 2010, and Regulations of the U.S. Department of Health and Human Services issued pursuant to the Acts, Title 45 Code of Federal Regulations Part 80, 84, 91 and 92. (Other Federal Laws and Regulations provide similar protection against discrimination on grounds of sex and creed).

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-906-4125.

Chinese:  注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-888-906-4125.

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-888-906-4125.

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-888-906-4125번으로 전화해 주십시오.

Tagalog PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-888-906-4125.

Navajo: Dè         ɖɛ nìà   kɛ dyéɖé gbo: Ɔ jǔ ké m̀ [Ɓàsɔ́ɔ̀-wùɖù-po-nyɔ̀] jǔ ní, nìí, à          wuɖu    kà kò     ɖò po-poɔ̀ɓɛ́ìn m̀ gbo kpáa. Ɖá 1-888-906-4125

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-888-906-4125.

Arabic: 1-888-906-4125 ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم

Haitian Creole: ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-888-906-4125.

French: ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-888-906-4125.

Polish: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-888-906-4125.

Portuguese: ATENÇÃO: se você fala espanhol, tem serviços de assistência linguística gratuitos à sua disposição. Ligue para 1-888-906-4125.

Italian: ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-888-906-4125.

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-888-906-4125.

Japanese: 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-888-906-4125まで、お電話にてご連絡ください。

Farsi: توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با تماس بگیرید . 1-888-906-4125.

Hindi:  सावधानी: यदि आप हिंदी बोलते हैं, तो भाषा सहायता सेवाएं निःशुल्क, आपके लिए उपलब्ध हैं। कॉल 1-888-906-4125.

Gujarati:  !ચના:  % ત' ગuજરાતી બોલતા હો, તો િન:શu3ક ભાષા સહાય 9વાઓ તમારા મા= ઉપલ@ધ B.  ફોન કરો 1-888-906-4125.

Yoruba: AKIYESI: Ti o ba sọrọ Yoruba, awọn iranlọwọ iranlọwọ ni ede, laisi idiyele, wa fun ọ. Pe 1-888-906-4125.

Urdu: استقبال: اگر آپ اردو بولتے ہیں تو، زبانی مدد کی خدمات، مفت چارج، آپ کے لئے دستیاب ہیں. کال کریں 1-888-906-4125.

Thai:  เรียน:  ถา้  คุณพูดภาษาไทยคุณสามารถใชบริการช่วยเหลือทางภาษาไดฟรี โทร 1-888-906-4125.

Serbian: ПАЖЊА: Ако говорите српски, бесплатне службе за помоћ језикима су вам на располагању. Позови 1-888-906-4125.

Croation: POZOR: Ako govorite hrvatskim jezičnim službama pomoći, besplatno vam je na raspolaganju. Poziv 1-888-906-4125.

Amharic:  ትኩረት የሚሰጡ: የአማርኛ ቋንቋን የሚናገሩ ከሆነ, የቋንቋ እርዳታ አገልግሎቶች በነጻ ይገኛሉ. ጥሪ 1-888-906-4125.

Nepali: ATTENTION: यदि तपाइँ नेपाली बोल्नुहुन्छ भने, भाषा सहायता सेवाहरू, नि: शुल्क, तपाईँलाई उपलब्ध छ। कल 1-888-906-4125.

Ibo: Ige nti: O buru na asu Ibo asusu, enyemaka diri gi site na call 1-888-906-4125.

Lao:  ໂປດຊາບ:   ຖ້າວ່າ    ທ່ານເວົ້າພາສາ    ລາວ,    ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ  1-888-906-4125.

Cushite: XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-888-906-4125.

Kru: Dè ɖɛ nìà kɛ dyéɖé gbo: Ɔ jǔ ké m̀ [Ɓàsɔ́ ɔ̀ -wùɖù-po-nyɔ̀ ] jǔ ní, nìí, à wuɖu kà kò ɖò po-poɔ̀ ɓɛ́ ìn m̀    gbo kpáa. Ɖá 1-888-906-4125.

Syriac