Operations Coordinator

Job Overview

Essential Duties and Responsibilities

1. Daily Operations Support

• Coordinate daily office operations and assist with administrative and operational tasks.
• Ensure assigned tasks, projects, and deadlines are completed in a timely manner.
• Monitor outstanding action items and follow up with the appropriate team members.
• Identify operational issues and communicate concerns to leadership.
• Maintain organized records, reports, trackers, and departmental documentation.
• Assist with implementing company policies, procedures, and operational initiatives.

 Communication and Department Coordination

• Serve as a liaison between operations, recruiting, scheduling, clinical teams, and other departments.
• Communicate updates, changes, and important information to the appropriate team members.
• Follow up on pending requests and help ensure issues are resolved promptly.
• Coordinate meetings, prepare agendas when needed, and track follow-up items.
• Support leadership with internal communications and operational announcements.
•  Reporting and Performance Tracking
• Maintain and update operational spreadsheets, reports, and tracking systems.
• Monitor assigned key performance indicators (KPIs) and report progress to leadership.
• Track outstanding tasks, deadlines, staffing needs, and departmental priorities as assigned.
• Assist with preparing reports and identifying discrepancies or areas requiring attention.
• Ensure information is accurate, current, and properly documented.

Staffing and Scheduling Coordination

• Assist with coordinating staffing-related activities and communicating coverage needs.
• Work with recruiting and scheduling teams to follow up on open positions, staffing gaps, and outstanding requirements.
• Help monitor onboarding progress and completion of required employee documentation.
• Communicate staffing concerns or potential service disruptions to the appropriate leadership.
• Assist with maintaining accurate staffing records and tracking operational needs.

Compliance and Documentation

• Maintain accurate and organized operational records in accordance with company procedures.
• Assist with tracking required documentation, training, and compliance deadlines.
• Identify missing, incomplete, or outdated documentation and follow up with responsible parties.
• Handle confidential employee and patient information appropriately.
• Escalate potential compliance concerns to the appropriate department or supervisor.

 Team and Office Support

• Provide administrative and organizational support to operations leadership.
• Assist with preparing materials for meetings, audits, presentations, and internal initiatives.
• Support employee engagement activities, office events, and company initiatives as needed.
• Promote a professional, collaborative, and service-oriented work environment.
• Demonstrate accountability, initiative, and professionalism in all interactions.

Qualifications and Requirements

• Minimum of 1–3 years of experience in administrative coordination, operations, healthcare administration, or a related field preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Ability to manage multiple assignments, prioritize deadlines, and follow through independently.
• Strong problem-solving skills and the ability to work collaboratively across departments.
• Ability to handle confidential information with discretion.
• Healthcare or home healthcare experience preferred.

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Additional Job Description Information

EEO Statement:

MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.