Operations Coordinator – Visits

Denver,CO, USA

Company Description

MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities.

We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every home. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.

Job Description

The Operations Coordinator-Visits is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. The Operations Coordinator-Visits oversees all non-clinical aspects of the provision of care that includes the review and acceptance of SNV referrals, collaboration surrounding approved and/or denied benefits, and the management of communication between clients, field staff, and office personnel. The core focus of the position is to ensure client satisfaction and increase client retention. This position reports directly to the Clinical Supervisor-Visits.

Duties and Responsibilities

  • Demonstrate a working knowledge of skilled nursing services, including understanding deficits, diagnosis, and associated vocabulary.
  • Collect and document referral information, effectively communicating needs during staffing meetings to engage services for the client. Resolve barriers to service initiation.
  • Troubleshoot authorization and client family needs, determining feasibility and financial responsibility for skilled nursing services.
  • Coordinate admission prior to skilled nursing evaluation with the client's caregiver
  • Understand and collaborate on family dynamic concerns with clinicians or clients, aiming to maintain a positive work environment for staff and clients.
  • Coordinate services with external providers and offer support to families seeking services within MGA and beyond those provided by MGA Homecare.
  • Establish effective communication and utilize critical thinking to be the primary point of contact for all non-clinical issues between clients, field staff, and office personnel.
  • Build strong relationships with clients/families by understanding staffing needs and clinician preferences, ensuring appropriate staff placement.
  • Set realistic expectations with clients regarding MGA’s service capabilities.
  • Log non-clinical client and field staff complaints in accordance with MGA policy.
  • Collaborate with the recruiting team and SV Clinical Supervisor to address long and short-term staffing needs.
  • Demonstrate working knowledge of payer source requirements, including Medicaid, and MGA-specific software systems.
  • Communicate and escalate client and field staff issues to management according to MGA Policy.
  • Provide customer service oriented towards field staff and patients.
  • Play a key role in the referral to admission process.
  • Obtain initial and ongoing authorizations.
  • Place initial "welcome call" to new patients/families and verify key information.
  • Follow up with field staff and family/patient at key intervals to improve client satisfaction
  • Correct date/time errors for visits in Kantime.
  • Follow up on unsubmitted schedules, productivity monitoring, and tracking.
  • Validate payroll information for accuracy.
  • Participate in leadership meetings as required.
  • Assign consents for SOC visits, review for completion, and upload into Kantime once complete.
  • Nurse Retention: Know and track each nurse's preferred work location, hours, and compensation.
  • Travel to other offices as appropriate for professional development and training purposes


  • Bachelor’s Degree preferred
  • Strong verbal and written communication skills (Additional languages preferred)
  • 1+ year experience in a clinical environment
  • 2+ years’ experience in customer service role
  • 1+ years’ experience in management position preferred
  • Must demonstrate ability to meet deadlines
  • Strong communication skills required

Additional Information

Benefits are available to eligible employees on the first of the month after 30 days of employment and include:

  • Annual base pay of $55,000 - $56,000
  • Health, Dental & Vision Coverage
  • Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
  • Flexible Spending Accounts (FSA & LPFSA)
  • Dependent Care Reimbursement Accounts (DCRA)
  • Employee Assistance Program (EAP-available if enrolled in Health plan)
  • 401(k) retirement plan
  • Paid Time Off (PTO)
  • 100% Company Paid Basic Life Insurance (if enrolled in Health plan)
  • Voluntary Life Insurance
  • Short & Long-Term Disability
  • Critical Illness/Accident Insurance
  • Hospital Indemnity Insurance
  • Identity Protection Plan
  • Legal Care Plan
  • Pet Discount Program

All your information will be kept confidential according to EEO guidelines.