People Operations Manager

Job Overview

Duties and Responsibilities:

• Oversee the timely and accurate completion of onboarding, offboarding, compliance, and credentialing processes by monitoring team performance and ensuring alignment with organizational standards. Promote a positive onboarding experience through clear communication, team accountability, and continuous process improvement.

• Lead, coach, and develop the People Operations team, providing regular feedback, training, and guidance to drive strong performance and professional growth. • Serve as the primary liaison between site leadership and People Operations, fostering strong partnerships, addressing operational issues, and driving excellence across processes.

• Audit team performance by reviewing reports, validating data accuracy, and maintaining credentialing integrity through regular reviews in EMR and HRIS systems.

• Partner with Compliance to assist with audits, survey readiness, and regulatory compliance. Manage unemployment claims in a timely and accurate manner. Maintain general awareness of benefit offerings to help address quick employee inquiries.

• Provide insight into workforce planning, helping maintain appropriate staffing levels that meet operational needs.

• Integrate closely with leadership teams to ensure People Operations initiatives are aligned with local business needs and priorities.

• Support performance management by facilitating regular check-ins, coaching conversations, and contributing to formal performance evaluations.

• Foster a team culture built on responsiveness, professionalism, and strong communication. Model behaviors that promote urgency, adaptability, and alignment with company values.

• Play a key role in system rollouts and business-driven updates, helping drive adoption and consistency across teams.

• Perform other duties as assigned by the Director of People Operations

Additional Job Description Information

Requirements

• Ability to foster a positive, supportive team environment and contribute to team growth.

• High degree of professionalism, integrity, and accountability.

• Excellent communication and interpersonal skills, with the ability to collaborate across teams and levels of the organization.

• Strong problem-solving abilities and a proactive approach to addressing challenges.

• Ability to prioritize tasks effectively, manage competing deadlines, and adapt to changing business needs.

• Provide “Best in Class” customer service to office team members and field staff • Proficient with computer applications and software

• Ability to maintain confidentiality of all aspects of job responsibilities

Salary $65,000-70,000 with weekly allowances

EEO Statement:

MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.